FAQ'S

Is the packaging discreet?

Yes. We ship out all orders in a plain mailing bag to ensure that delivery is discreet. 

Can you reserve an item for me?

Yes. We are happy to hold items over £500 in value in reserve for up to 3 months. To reserve an item we take an upfront, non-refundable deposit of 25%. You decide when to pay the remaining balance anytime within 3 months and we'll ship your item immediately afterwards. If this is something that you'd like to arrange then please email us at info@ellibellejewellery.com 

Do you offer payment plans?

We can arrange a flexible payment plan for any piece you wish to purchase over a number of weeks or months.  We take a non-refundable deposit of 10-25% depending on the value of the item and the length of the layway, and agree on a payment schedule for the remainder.  If you cancel the layaway before completing the purchase then we would refund everything minus the deposit.

Please note items purchased via layaway plans are not eligible for return.

How is my payment secured?

All card payments are processed through Shopify Payments (powered by Stripe) which keeps your details safe and secure. We don't ever have access to your Credit or Debit card details.

If you choose to pay with PayPal then you can read about their security here. 

Does my order come boxed?

All jewellery bought through our website will come beautifully gift wrapped in a signature Ellibelle Jewellery velvet ring box together with a handwritten information booklet about your purchase and care guide and a free polishing cloth this will all come neatly presented in a branded matt black gift box with ribbon bow.

I've bought the wrong ring size!

If you've bought a ring that does not fit you we would recommend taking it to a reputable jeweller. They will be able to advise you on whether the item can be sized to fit you correctly. Sizing is always best done when an experienced jeweller and the customer can have a face to face meeting, so that the jeweller may complete a professional ring fitting. 

If the item cannot be sized, or you wish to return it please tell us within 14 days of receiving the item for a full refund.