Fast & Free Worldwide Delivery
We ship out all orders in a plain outer cardboard box to ensure that delivery is discreet.
All UK orders are delivered free of charge by Royal Mail Special Delivery. Orders will be dispatched within 1 working day and will arrive on the next working day.
We are also pleased to offer free worldwide express shipping on all orders. Delivery will usually be within 3-7 working days, depending on your location.
Your jewellery will be fully insured during transit so you can be assured of its security, and your signature will be required on receipt.
Refunds & Returns
We want you to love your jewellery - If for any reason you are not completely satisfied with your purchase then you can return your item to us within 14 days for a full refund.
Is the packaging discreet?
Yes. We ship out all orders in a plain mailing bag to ensure that delivery is discreet.
Can you reserve an item for me?
Yes. We are happy to hold items over £500 in value in reserve for up to 3 months. To reserve an item we take an upfront, non-refundable deposit of 25%. You decide when to pay the remaining balance anytime within 3 months and we'll ship your item immediately afterwards. If this is something that you'd like to arrange then please email us at email@example.com
Do you offer payment plans?
We can arrange a flexible payment plan for any piece you wish to purchase over a number of weeks or months. We take a non-refundable deposit of 10-25% depending on the value of the item and the length of the layway, and agree on a payment schedule for the remainder. If you cancel the layaway before completing the purchase then we would refund everything minus the deposit.
Please note items purchased via layaway plans are not eligible for return.
How is my payment secured?
All card payments are processed through Shopify Payments (powered by Stripe) which keeps your details safe and secure. We don't ever have access to your Credit or Debit card details.
If you choose to pay with PayPal then you can read about their security here.
Does my order come boxed?
All jewellery bought through our website will come beautifully gift wrapped in a signature Ellibelle Jewellery velvet ring box together with a handwritten information booklet about your purchase and care guide and a free polishing cloth this will all come neatly presented in a branded matt black gift box with ribbon bow.
I've bought the wrong ring size!
If you've bought a ring that does not fit you we would recommend taking it to a reputable jeweller. They will be able to advise you on whether the item can be sized to fit you correctly. Sizing is always best done when an experienced jeweller and the customer can have a face to face meeting, so that the jeweller may complete a professional ring fitting.
If the item cannot be sized, or you wish to return it please tell us within 14 days of receiving the item for a full refund.
Arrived promptly, beautiful quality necklace very happy customer thank you Ellibelle
I’m complimented every time when I have it on.
I love it xx
Looking forward to my next purchase 🤩
Excellent customer service
I ordered my ring and it arrived promptly in beautiful plain packaging.
The fit was perfect, and the ring polished and sparkly. The ring is unique and stylish, and unlike anything you can buy elsewhere. I would 100% purchase from Ellibelle again.
I love opals and when this ring arrived it didn’t disappoint. It was beautifully wrapped and ring was just as the pictures depicted. Thank you Ellibelle for great service and fast delivery.
Love my ring, which was beautifully packaged & delivered really quickly