Fast & Free Worldwide Delivery
We ship out all orders in a plain outer cardboard box to ensure that delivery is discreet.
All UK orders are delivered free of charge by Royal Mail Special Delivery. Orders will be dispatched within 1 working day and will arrive on the next working day.
We are also pleased to offer free worldwide express shipping on all orders. Delivery will usually be within 3-7 working days, depending on your location.
Your jewellery will be fully insured during transit so you can be assured of its security, and your signature will be required on receipt.
Refunds & Returns
We want you to love your jewellery - If for any reason you are not completely satisfied with your purchase then you can return your item to us within 14 days for a full refund.
Is the packaging discreet?
Yes. We ship out all orders in a plain mailing bag to ensure that delivery is discreet.
Can you reserve an item for me?
Yes. We are happy to hold items over £500 in value in reserve for up to 3 months. To reserve an item we take an upfront, non-refundable deposit of 25%. You decide when to pay the remaining balance anytime within 3 months and we'll ship your item immediately afterwards. If this is something that you'd like to arrange then please email us at email@example.com
Do you offer payment plans?
We can arrange a flexible payment plan for any piece you wish to purchase over a number of weeks or months. We take a non-refundable deposit of 10-25% depending on the value of the item and the length of the layway, and agree on a payment schedule for the remainder. If you cancel the layaway before completing the purchase then we would refund everything minus the deposit.
Please note items purchased via layaway plans are not eligible for return.
How is my payment secured?
All card payments are processed through Shopify Payments (powered by Stripe) which keeps your details safe and secure. We don't ever have access to your Credit or Debit card details.
If you choose to pay with PayPal then you can read about their security here.
Does my order come boxed?
All jewellery bought through our website will come beautifully gift wrapped in a signature Ellibelle Jewellery velvet ring box together with a handwritten information booklet about your purchase and care guide and a free polishing cloth this will all come neatly presented in a branded matt black gift box with ribbon bow.
I've bought the wrong ring size!
If you've bought a ring that does not fit you we would recommend taking it to a reputable jeweller. They will be able to advise you on whether the item can be sized to fit you correctly. Sizing is always best done when an experienced jeweller and the customer can have a face to face meeting, so that the jeweller may complete a professional ring fitting.
If the item cannot be sized, or you wish to return it please tell us within 14 days of receiving the item for a full refund.
Love my ring, which was beautifully packaged & delivered really quickly
I cannot fault a single part of the service provided by Leeroy and Bella. They answered any question I had instantly, were very accommodating when I said I might need the ring resized (but it turned out to be a perfect fit). I have never received a parcel so quickly either, in the prettiest ring box. The ring itself is also stunning, exactly as described/photographed and I will absolutely be purchasing more from them!
Absolutely wonderful purchase. I received the ring so beautifully wrapped and put in box with a ribbon. I bought it for my birthday so it was really like that- best gift♥️ It is a vintage ring with someone’s name on it , I wish I could know more about the story of this ruby ring. Thank you so much. Highly recommend.
I purchased the pink topaz and diamond ring to replace a ruby and white topaz ring I had stolen. I have to say I actually prefer the ring I purchased from Ellibelle as it’s absolutely beautiful. My ring arrived beautifully packaged and quickly in the middle of Royal Mail strikes so I was pleasantly surprised. I will definitely be a repeat customer!
I purchased a ring to propose to my girlfriend from Ellibelle, and couldn’t recommend more! We wanted something beautiful and sustainable - vintage and eco friendly! The ring was even more lovely in person than in the photo. The customer service via WhatsApp was spot on, and the ring arrived within a couple of days after placing my order. All in all, phenomenal experience! Thanks so much!